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Troubleshooting : Help

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Sony 9-pin Not Controlling VCube

Problem:

The RS-422 configurator is set to From Controller. In Settings > Format & Sync : Synchronization - TimeCode

(Incoming and Outgoing), the Sony 9-pin Remote Control is enabled and correctly set to COM3 (RS-422 connec-

tor), but VCube doesn't respond to all commands.This port is named COM2 in settings specific panel for early

VCubes featuring an ASUS mother board.

Solution:

Be sure that the RS-422 configurator switch is set to "From Controller" if you use this port.

In Settings > Format & Sync : Synchronization - TimeCode (Incoming and Outgoing), activate the Debug Log.

This feature displays all incoming commands or requests from the external controller. It is a powerful tool for ana-

lyzing and remedying incorrect controller settings or hardware problems.

Recorded Media Files have incorrect Timestamp

Problem:

The capture is successful except that Media Files are not stamped with the correct Time Code. A one-frame shift

appears randomly despite the fact that VCube is chasing the VCR TimeCode.

Solution:

Ensure that both the reference video input on the synchronization panel of the VCube, and the video card refer-

ence input are referenced to the same genlock, black&burst, or video signal. This is the only way to ensure precise

timing for the video signal.

Sony 9 Pin Debug Log

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