www.merging.com/horus Page 7 - 7
HORUS TROUBLESHOOTING
Rollback Firmware
Users that need to rollback to a previous firmware version can do so, but will have to make sure that
their Maintenance Mode version is also being rollback if doing so.
Firmware v427 and above go with Maintenance Mode v23
Firmware v323 and below go with Maintenance Mode v10
Note: What might occur if your Firmware version is not in front of the Maintenance Mode version is
that the Horus might always start up in Maintenance mode.
Also we recommend that if you rollback the Maintenance Mode that you also re-install the desired
firmware version, as the version numbering indicated under the Horus system info page might be
misleading.
Cannot access Horus remotely in Maintenance mode for Firmware update
Procedure:
1. First launch MTDiscovery and open the Horus Maintenance Mode entry
2. If such entry does not show up, reboot your system and retry
3. If it still does not work, make sure that your Network card is set to Automatic IP addressing
(see Horus User Manual)
In case none of the above works try to access the Horus directly from your Chrome browser
4. First make sure that the Horus if well connected to your system via Ethernet, be aware that
the Port or Switch must be Gigabit.
5. Verify that you are using Ethernet cable category 5E or 6
6. On the Horus Maintenance TFT screen take note of the written IP Address
7. Type this address in your Chrome browser followed by :8080
Example: 169.254.182.31:8080
You should now have access to the Horus remote Maintenance page and be able to update your
Horus firmware.
Firewall and Antivirus:
Windows Firewall:
The Windows Firewall can block communication between MassCore and Horus. We recommend
users to disable the Public Network Firewall
Procedure:
1. Go in Windows Control Panel > Windows Firewall.
2. Click on “Turn Windows Firewall on or off”
3. Go to the Public Network section and select “Turn Off Windows Firewall”
Disable Antivirus:
Merging also recommends users to disable their Antivirus, some Antivirus as Avast and Sophos have
been known to block the Horus discovery and RAVENNA I/O Connections
RAVENNA
MassCore/RAVENNA NET-MSC-GBEX1 PCIe Ethernet card users might have to wait up to 2
minutes after their system startup/login before the Horus shows up online and in MT Discovery
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